1st Line Support

job description

Morgan McKinley is looking for a 1st Line Support to join a well established business in Horsham, West Sussex. The 1st Line, IT helpdesk support role will be supporting with IT - technical solutions to end-users to resolve 1st line issues, escalating complex issues if needed.

Salary: 25k

Location: Office based - Horsham, West Sussex

1st Line - IT Support duties:

• Support with 1st line technical queries and issues
• Configure laptops, mobile phones, tablets and printers
• Update IT users - starters / users and documentation
• Monitor and troubleshoot IT Helpdesk tickets

Skills and experience:

• Experience of working in a similar IT support - 1st line type role
• Good communication skills both verbally and written
• Excellent IT skills